Gold Coast Accommodation:
How to Search & Book Online


The Gold Coast accommodation pages in this website utilise the databases of HotelsCombined and Roamfree to provide accommodation options and details to visitors, including features of properties, prices and availability.

This provides a tutorial for how to search and book Gold Coast accommodation using these databases.

HotelsCombined

When you search for accommodation by TYPE (eg. Broadbeach hotels, Surfers Paradise resorts), you'll be redirected to the HotelsCombined database. HotelsConnect-Tutor1

Step 1:

In the top left-hand corner of the page, enter your planned check-in and check-out dates, the number of guests, and the number of rooms required. Then click the 'Get Rates' button.

If you're searching for an apartment with 2-3 bedrooms, you would still only enter '1' room, as an apartment is rented out as a single entity no matter how many bedrooms it has.
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If you are searching for cheap or budget Gold Coast accommodation:
In the top left-hand corner, just beneath the area where you enter your check-in and check-out dates, there is a price slider bar with a minimum nightly rate at one end, and a maximum nightly rate at the other end.

You may manually adjust either of these limits, by clicking & dragging the orange bar on the slider to the price level you desire. (ie. click and hold down the orange bar while dragging it at the same time.)
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Step 2:

View the results and search for Gold Coast accommodation that is available and suits your budget.

Note that the dates for your accommodation search are shown at the top of the page, above the 'Sort' bar. You may modify this information at any time during your accommodation search by clicking on 'Change', making the adjustment, and then clicking the 'Search' button.

Accommodation is not available for your selected dates if the price field is blank. If you want, you can click on the 'Info' link, and it will tell you why accommodation is not available - eg. the property may be fully booked, or may require a minimum number of nights to be booked.

You may wish to further narrow your selection based on the star rating of the accommodation. Also, you can click on 'Hotel Features' or 'Maps' for additional information.

Step 3:

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Understanding the summary prices:
HotelsCombined use a sophisticated system to sort through the accommodation databases of more than 30 partners, and compare all their prices for each property.

The lowest price available will be the main price shown in a large font, to the left of each property name. In this example, the lowest price available for a hotel room at the Sofitel Hotel is $191. The currency, Australian dollars (AUD), is shown below.

Other prices offered will be shown at the bottom of each property's information box. For example, other prices offered for a hotel room at the Sofitel are $204 and $206. (Note: These are only the prices at the time of this unique search; Prices for all accommodation providers change frequently in line with supply & demand, or depending on the property's promotional plans, or other factors.)

Click on 'Select' to see a summary table showing the various rates offered by different booking sites for different types of rooms at the property.

Step 4:

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Understanding the price table:
Given each property has a number of different types of rooms, at different prices, it is good to do a quick scan across the list of offerings. For example, one booking site may offer a double room for $200, whilst another offers a king room for $210. Whilst $200 is indeed the lowest price, you may consider it worth the extra $10 to be upgraded to a king room.

The default currency shown is AUD. However, there's a dropdown box at the top of the last column in the table, which allows you to change to your preferred currency.

Notice the column labeled 'Taxes & Fees'. These will be in addition to the room cost shown.

In the above Sofitel Hotel example, the lowest price of $191 is offered by Booking.com. Note that the taxes & fees are unknown, so you can't know the total cost of the room at this stage. You would have to click 'select' (underneath the currency button) to go through to the Booking.com website, to confirm if indeed there are any taxes & fees.

The next lowest priced Sofitel Hotel room on offer is $204 with either Expedia or HotelClub. There are zero taxes & fees, so you know that this is the total cost. However, whilst Expedia tells you that the room is with 2 double beds, you don't know what type of room HotelClub is providing for that price. You would want to click on 'show all room types', just under 'Best Available Rate', to check that the $204 is for a room type that you're happy with.

If the Booking.com website showed that there were taxes & fees that made the total price greater than $204, you know you can come back to this page and book the room for $204 with Expedia or HotelClub.

Step 5:

When you've reviewed and analysed the many Gold Coast accommodation options available, and are ready to make a booking, return to the accommodation's price table (as shown in Step 4) and click on 'Select' next to the price you wish to pay. You'll be linked through to the relevant booking site to enter your personal and credit card details.

Before you finalise your booking, review the details and ensure the Gold Coast accommodation dates shown by the property are correct, and the total cost is correct. If you have any special requests, you may enter them in the area provided. Finally, ensure you read and understand the cancellation policy.

When the booking is confirmed, you'll receive a confirmation reference number on the screen. Print or write this reference number down, just in case there's a problem with your confirmation email. Print the confirmation email, so you may present it when you check in to your accommodation.

Step 6:

Keep your confirmation details in a place they can be readily accessed. All enquiries regarding online reservations (including amendments, cancellations, special needs, or general queries) must be directed to the hotel or agent responsible for handling your reservation, and who sent your email confirmation.

If you have any further questions, they may be answered by HotelsCombined, here.


Roamfree

When you search for accommodation by LOCATION (eg. Broadbeach accommodation, Surfers Paradise accommodation), you'll be redirected to the Roamfree database. Roamfree-Tutor1

Step 1:

In the top left-hand corner of the page, enter your arrival date, the number of nights you wish to stay, and the currency in which you wish to view prices. Then click the 'go' button.

This information will remain at the top of each page you look at, and you can modify it at any time during your Gold Coast accommodation search by entering the change and clicking the 'go' button.

Step 2:

Scroll down the page to see all the results and search for Gold Coast accommodation that is available (ie. is not highlighted in red and showing as 'SOLD') and suits your budget. You may wish to further narrow your selection based on the star rating of the accommodation.
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Step 3:

Once you've established a shortlist of potential Gold Coast accommodation options, click on the name of the provider (for example, Conrad Jupiters) or click the 'View' button next to its name.

This will direct you to a detailed page of information and features about the accommodation property.
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Step 4:

This provides a more detailed list of all the types of rooms available, and pricing, for this accommodation property only. In the example shown, Conrad Jupiters has a list of 10 different rooms and packages, all at different prices.

Also, you can scroll down the page to see photographs of the property, a list of property features, a list of inclusions in the room cost, and a map showing their location.

If you wish to book one of these rooms, click on the 'Book' button next to that room/unit.

Or, if you're not interested in this accommodation property, simply click the 'back' arrow in your web browser to return to the original list of Gold Coast accommodation options available.

Step 5:

This is the booking and payment screen. Roamfree-Tutor3

Review your booking details, ensuring that the Gold Coast accommodation dates shown by the property are correct, and the total cost is correct. If you have any special requests, you may enter them in the area provided. Also, read and understand the cancellation policy.

Enter your personal and credit card details, and then click 'pay now'. You'll receive a confirmation reference number on the screen. Print or write this reference number down, just in case there's a problem with your confirmation email. Print the confirmation email, so you may present it when you check in to your accommodation.

Step 6:

Keep your confirmation details in a place they can be readily accessed. All enquiries regarding online reservations (including amendments, cancellations, special needs, or general queries) must be directed to the hotel or agent responsible for handling your reservation, and who sent your email confirmation.

If you have any further questions, they may be answered by Roamfree, here.

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